A Message From Todd Smith, Owner at Thomas Wilson Group, LLC
Our customers are a part of our families!
On the eve of our ten year anniversary, and over 15 years in the truckload business, I take a moment and reflect on our successes and failures over the last ten years.
In the early stages of our business presenting Auto, Physical Damage, Cargo and more to the industry, we failed by not having enough markets to represent the increased opportunities we were given. After recognizing this failure, we aggressively pursued markets to broaden the capabilities of our agency representing the trucking market. Ten years later, if the market exists and we feel good about their financial stability chances are we represent them if we choose to. I have never been one to “chase” markets. In fact, in purchasing a company in 2010, part of their down fall was chasing markets.
Our staff sleeps at night knowing that you are just not another number on a monthly printout on what we wrote that month. Our staff is not compensated based on the accounts they write. Someone once told me “be careful what you incentivize people to do because they will surely do it.” I did not want that in our company. At the end of the day, you know that we market your account like it was ours and we were spending our money. The trucking industry is tough for the smaller fleets to make ends meet and often living week to week. Praying that a tire or equipment does not break down. If it does, they could be down for the count.
Our goal is to provide the best coverage available to trucking companies based on what they can afford. I sat down with a customer in their office recently and attempted to explain why our quote was a bit higher from another agent from the same company. My response was two-fold. We do not get paid on writing your account but making sure all our customers are insured properly based on the information provided to us to get a quote.
We have never been one to focus on the individual account from a revenue standpoint BUT to make certain coverage is provided to you based on the information you give us. Dictonary.com defines integrity as the following: 1. Adherence to moral and ethical principles; soundness of moral character; honesty. 2. The state of being whole, entire, or undiminished. 3. A sound, unimpaired, or perfect condition.
We are not perfect by any stretch of the imagination but know that we take every account and determine if we can help the customer succeed in today’s trucking market. If renewals come in lower than last year you absolutely get that benefit.
Thanks to all our existing and new customers to come. If we can be of service to you contact us at 866.223.8013
"We truly appreciate all that you have done for us with the short time we gave you to work with. Thank you so much for all of your hard work and for coming in on your day off to tie up all of the loose ends."
--Mike and Terry from Illinois
"After doing business with your company for two years now I would like to thank you for the professional and timely manner in which you serve our business and our employees through health insurance plans, long-term care programs and voluntary programs such as short-term disability and additional life for our employees.
You and your staff have always been most helpful in providing information and advice about different options that our company has in the above areas and I feel you have strived to provide us with the best plans to meet our needs at an affordable cost.Again, thank you for your excellent service.
--Gail J. Gambill
Commercial truck insurance rates are going up. Most trucking companies are seeing their rates go up 20-30%. Commercial truck insurance rates with Thomas Wilson Group, LLC. are always competitive. We want to make sure your insurance is within your budget and you can have the peace of mind of having you and your truck properly covered.